Effective date: November 9, 2026
This Privacy Policy applies to LA AUTO HOUSE LEASING & SALES, operated by LAUTO HOUSE LLC and doing business as Los Angeles Auto House (“we,” “us,” or “our”), including lautohouse.com and our SMS program.
Information we collect
We collect information you provide, including your name, phone number, email address, vehicle and inquiry details, separate informational and marketing SMS consent choices, and communications with us. If you submit a financing application, we may also collect identity, address, employment, income, credit-authorization, cosigner, driver’s-license, and insurance information. Our systems may automatically receive basic technical information such as IP address, browser type, device information, timestamps, and security logs.
How we use information
We use personal information to respond to inquiries, help locate or sell a vehicle, schedule appointments, provide customer support, process requests and financing applications where authorized, operate and secure our website, maintain consent and opt-out records, comply with law, and—only when you have expressly opted in—send SMS/MMS updates and occasional promotions.
SMS privacy
SMS consent is optional and is not a condition of purchase. Mobile information, including phone numbers and SMS opt-in data or consent, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We may share this information only with service providers that help us deliver and support our messaging program, or when required by law. Those providers may use it only to perform services for us.
How we share information
We may disclose information to vendors that provide hosting, secure storage, email, communications, fraud prevention, and business support; to financing partners when you authorize a financing evaluation; to professional advisers; in connection with a business transaction; or when necessary to comply with law, protect rights and safety, or prevent fraud. We do not sell personal information for money.
Security and retention
We use administrative, technical, and physical safeguards designed to protect personal information. Sensitive applications and documents are processed on the server, encrypted before storage, and kept in private storage. No method of transmission or storage is completely secure. We retain information only as long as reasonably needed for the purposes described above, to maintain consent and opt-out records, meet legal obligations, resolve disputes, and enforce agreements.
Your choices and California privacy rights
You may opt out of text messages at any time by replying STOP. Depending on applicable California law, you may also request access to, correction of, or deletion of certain personal information, or information about how it is used and disclosed. We will verify requests and may retain information when permitted or required by law. We will not discriminate against you for exercising applicable privacy rights.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
Changes and contact
We may update this policy and will post the revised date on this page. For privacy questions or requests, email info@lautohouse.com, call (818) 399-4909, or write to LAUTO HOUSE LLC, 1545 N Verdugo Rd, Unit 100, Glendale, CA 91208. Do not include a Social Security number or other sensitive information in a general inquiry.